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Deviation Management Program Overview

Program Description

Errors, accidents, adverse events, complaints and blood product deviations can all happen. Managing the unexpected is a key responsibility in blood banks, transfusion services and blood donor centers. This program will guide you in establishing an effective system for processing deviations, including a complete description of different approaches to root cause analysis, corrective action, and effectiveness evaluation. Documentation requirements, a central activity in Deviation Management, will be explained throughout. An effective Deviation Management system is paramount to improved outcomes, quality, and safety.

Learning Objectives

Upon completion of the workshop, the participant will be able to:

  • Define the terms associated with management of errors, deviations and unexpected events
  • Structure an effective system for processing of deviations
  • Perform root cause analysis
  • Plan corrective actions and effectiveness evaluation

Level of Instruction

  • Basic

Speaker Credentials


Technical Requirements and Assistance

To view the program material, you need a computer with a supported web browser and a dial-up or better internet connection. The supported operating systems and web browsers are:

Operating Systems

  • Windows 2000, XP, Vista, Windows 7
  • MacOS X 10.4 or later
  • Linux 2.6 with KDE or Gnome

Web Browsers

  • Internet Explorer 6 or later
  • Firefox 2 or later
  • Safari 3 or later
  • Opera 9 or later

Technical Support

Content Questions

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Certificates / Statements

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