Program Description

Deviation Management can be a complicated process unless you know the proper techniques. In this program, we will explore an assortment of tools, including the seven basic quality tools to be used during the deviation management process. Graphs and figures provide visual examples that reinforce the narrative. The information in this program also applies to process improvement and can be used during data analysis, causal analysis, and idea creation. Using these tools can provide a structured method for decision making and problem solving.

Learning Objectives

Upon completion of the workshop, the participant will be able to:

• Identify common process improvement tools for data analysis, causal analysis and idea creation
• Describe the application of each tool
• Describe tool creation techniques

Level of Instruction

• Basic

Speaker Credentials

Technical Requirements and Assistance

To view the program material, you need a computer with a supported web browser and a dial-up or better internet connection. The supported operating systems and web browsers are:

Operating Systems

• Windows 2000, XP, Vista, Windows 7
• MacOS X 10.4 or later
• Linux 2.6 with KDE or Gnome

Web Browsers

• Internet Explorer 6 or later
• Firefox 2 or later
• Safari 3 or later
• Opera 9 or later

Technical Support

• Email: Contact Us
• Telephone: 1-888-376-1260

Content Questions

• Linda Stefaniak B.S. (ASCP) SBB CQA (ASQ) CQM/OE
  lstefaniak@bloodystems.org
  602-370-8016 cell phone

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