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Quality Tools Program Overview

Program Description

Deviation Management can be a complicated process unless you know the proper techniques. In this program, we will explore an assortment of tools, including the seven basic quality tools to be used during the deviation management process. Graphs and figures provide visual examples that reinforce the narrative. The information in this program also applies to process improvement and can be used during data analysis, causal analysis, and idea creation. Using these tools can provide a structured method for decision making and problem solving.

Learning Objectives

  • Identify common process improvement tools for data analysis, causal analysis and idea creation
  • Describe the application of each tool
  • Describe tool creation techniques

Level of Instruction

  • Basic

P.A.C.E. Statement

Blood Systems, Inc. is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program

In 1977, P.A.C.E.® was established by the American Society of Clinical Laboratory Science (ASCLS) to stimulate and serve as the quality assurance mechanism for continuing education programs offered to clinical laboratory professionals. ASCLS strongly supports continuing education opportunities to increase and enhance professional knowledge and ongoing proficiency. P.A.C.E.® ensures that the continuing education programs offered to clinical laboratory professionals maintain high standards of quality and professional acceptability.

Contact hours

  • Completion of this program will provide 1.0 contact hours of continuing education credit.

Technical Requirements and Assistance

To view the program material, you need a computer with a supported web browser and a dial-up or better internet connection. The supported operating systems and web browsers are:

Operating Systems

  • Windows 2000, XP, Vista
  • MacOS X 10.4 or later
  • Linux 2.6 with KDE or Gnome

Web Browsers

  • Internet Explorer 6 or later
  • Firefox 2 or later
  • Safari 3 or later
  • Opera 9 or later

Technical Support

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